When the teck tried to down load using the Novel, the same thing happened not once but 3 times. I went in on the web site and waited for a teck, I was told to stay on the line YOU ARE VERY INPORTANT TO US.
#Pandigital scanner support install#
When I tried to install it ,it could not be found.
#Pandigital scanner support download#
My problem with the Novel, when I tried to download the up grade it would say download was loaded ok. With the non existance after sale service they have, no one else wants to sell them. Now I know why Big Lots are the only one selling Pandigital Novel. Actually, I would have shortly filed a complaint with the Better Business Bureau, but I’m not sure most people would bother. If I had used the normal channels I would never have gotten a replacement. The only reason I even managed to make contact with Pandigital was because I had a press contact. I see this post as a valid account of what the average user would have gone through in trying to get their Novel repaired. I didn’t post about it yesterday because I wanted to think about whether I would remove or edit this post. It arrived yesterday afternoon (on Day 30) by FedEx Ground, which is enough by itself to get on my bad side, but that’s a post for another day. Update: I found out yesterday morning that I was going to finally receive a replacement for the dead Pandigital Novel I complained about Monday.
And yet they still couldn’t do their jobs right.
I’m sure they were told who I am and how influential I am. I still do not have it, so I guess that they lied to her.ĭo you know the really sad part? This qualifies as their executive customer service. I then reached out twice through my PR contact, and I was told that it would ship last Monday. I did not receive any response from Pandigital. I contacted Pandigital again by email on 3 February and asked what was happening with the novel device they were supposed to send me. FedEx tracking shows that the package arrived on 3 days later. Since there was no hurry (as I saw it), I sent the replacement on Monday (phone call was on Thursday). I was told over the phone by Derrick (he also sent me the email) that Pandigital would be sending me a replacement immediately, and I should send the broken one back as soon as possible. I forwarded a second copy through my PR contact, and Pandigital were finally able to generate a RMA notice and a prepaid label.
I gave it to them a third time, and responded to their request in less than an hour.Ģ7 January -I start getting calls from Pandigital, because apparently they never got my email. She forwarded my email to them.Ģ5 January – I was finally contacted by Pandigital, and they asked for the same information I had already provided, twice. Just before posting that story, I contacted my pr contact with Pandigital, and explained the problem. I believe that was enough time for them to have responded to either request for service. Again, no responseĢ5 January – I wrote my previous post on 25 January. No responseĢ1 January – I contacted Pandigital a second time through their website, and sent another follow up email. The Story So Farġ6 January – I first contacted Pandigital through their website, and then sent a follow up email. It has been handed over to a liquidator to be sold off in order to pay creditors. Yes, that’s 29 days and I have no idea when or if I will ever get my replacement tablet.įinal Update: This company has folded. But I’m sick and tired of waiting, and the fact that it has taken literally 29 days to get my device repaired has me incredibly pissed off. I had waited on the post so I could write that the replacement had arrived, and the matter was resolved. Several people have asked me for an update, which I’m now going to provide. A couple weeks ago I wrote a post complaining about the customer service that Pandigital didn’t provide for my broken 9″ Pandigital Novel.